Choosing a surveyor is one of the most important decisions you’ll make when buying, selling, or managing a property. A good surveyor doesn’t just provide a report—they offer peace of mind, confidence, and guidance through what can be a complex process. Here are eight essential questions to ask before you instruct a surveyor, plus why Websters Surveyors stands out in the field.
1. Are you regulated and qualified?
Always check that your surveyor is regulated by the Royal Institution of Chartered Surveyors (RICS). This ensures they follow strict professional standards and have the expertise to provide accurate, reliable advice. At Websters Surveyors, every surveyor is RICS-qualified, and our firm is a proud RICS member—your guarantee of quality and integrity.
2. Can I see a sample report?
There is a huge difference in quality of reports from different Surveyors. Some Surveyors see 2-4 properties a day so can only provide very simplistic reports to be able to complete them in time. Our Surveyors only undertake one report per day, so we can focus on quality of service. We show a sample report with every quote so you know exactly the level of service we’re offering, which we’re proud is at the very top end of the profession.
3. What’s Included in the survey?
Transparency matters. Make sure you know exactly what your survey covers—will you get photographs, defect explanations, and clear recommendations? Our reports are designed to be easy to read, thorough, and genuinely useful. We don’t hide behind lots of caveats and recommendations for other specialists when we’re able to advise ourselves.
4. How quickly can I expect my report?
Timeliness is crucial, especially in a fast-moving market. We pride ourselves on delivering reports within 4–5 working days of the site visit, and our team is always available to answer follow-up questions. Our efficient process means you’re never left waiting for the information you need.
5. Can I speak to my surveyor after the Survey?
After receiving your report, you may have questions or want further clarity. At Websters Surveyors, we offer post-survey phone calls so you can discuss the findings directly with your surveyor—ensuring you fully understand your report and next steps. You can also e-mail any questions you may have as well.
6. Can the report be tailored to my concerns?
Every property and buyer is unique. Ask if your surveyor will address your specific questions or worries. Our reports include a dedicated section for your concerns—so if you’ve noticed something unusual or have particular priorities, we’ll make sure they’re covered in detail whenever we can.
7. Do you use generic templates or bespoke, user-friendly reports?
Many surveyors rely on basic, generic templates that can be hard to follow. At Websters Surveyors, we’ve designed our own accessible, user-friendly reports—making complex information clear, actionable, and easy to understand.
8. Can you provide reviews?
Don’t just take our for it—check client feedback. Websters Surveyors is proud to have a 4.9/5 rating on Google and similarly high scores on Trustpilot, with clients consistently praising our professionalism, helpfulness, and easy-to-understand reports. This is from hundreds of reviews between our offices.
Why choose Websters Surveyors?
- Personal Service: We guide clients through every step, offering clear advice and a friendly, approachable service.
- Innovation: From drone technology to digital reporting, we invest in tools that make our surveys more thorough and efficient.
- Integrity: No hidden fees, no jargon—just honest, expert advice tailored to your needs.
Choosing the right surveyor sets the tone for your entire property journey. With Websters Surveyors, you can be confident you’re in safe, expert hands. Contact us today to discuss your next move.